1. About VanDecor
VanDecor is a Ghana-based brand specializing in home furnishings and comfort products, including mattresses, beds, pillows, bedding, sofas, décor, and household accessories. Our website provides customers with the ability to browse products, place orders, request support, and delivery services nationwide.
2. Information We Collect
We gather various types of information to facilitate order processing, enhance your shopping experience, and support customer service.
2.1 Personal Information
When you make a purchase or create an account, we may collect:
- Full Name
- Phone Number
- Email Address
- Delivery Address / GPS Coordinates
- Billing Information (e.g., mobile money number)
- Account login details (if applicable)
2.2 Payment Information
Payments are processed through secure third-party platforms such as Mobile Money, Bank Transfers, Paystack, or Flutterwave. We do not retain your full payment card or mobile money details.
2.3 Order Information
During the ordering process, we collect:
- Details of products purchased
- Selected delivery method
- Any special instructions or notes related to the order
- Transaction and invoice data
2.4 Automatically Collected Data
While browsing our website, we automatically record:
- IP address
- Device type
- Browser type
- Pages visited
- Duration of your visit
- Referring to website information
- Cookies and analytics data
2.5 Cookies & Tracking Technologies
Cookies are employed to:
- Remember your shopping cart contents
- Maintain login sessions
- Improve website loading speed
- Gather analytics for site improvements
You may disable cookies through your browser settings at any time.
3. How We Use Your Information
Your data is utilized for various purposes, including:
3.1 Order Processing
To confirm orders, process payments, prepare shipments, and communicate with you regarding your order status.
3.2 Customer Support
To respond to inquiries, track deliveries, and manage returns or complaints efficiently.
3.3 Marketing & Updates
Subject to your consent, we may send promotional materials about new products, special offers, or updates on deliveries. You retain the right to unsubscribe at any time.
3.4 Website Improvements
To analyze user behavior for enhancing site performance, detecting fraudulent activities, and improving overall user experience.
4. Sharing of Information
VanDecor does not sell or rent your personal data. However, we may share information with:
4.1 Delivery Partners
To ensure safe and timely delivery of your orders.
4.2 Payment Providers
For secure processing of transactions.
4.3 Service Providers
Including hosting companies, analytics platforms, and customer support tools that assist in our operations.
4.4 Legal Compliance Authorities
When required by law enforcement agencies or legal processes.
5. Data Protection & Security
We implement multiple security measures such as SSL encryption (HTTPS), secure hosting environments, restricted system access, regular security updates, and malware protection to safeguard your information. Nonetheless, no online system can be entirely immune to breaches; we strive to maintain the highest standards of security.
6. Your Rights as a User (Ghana Data Protection Act – DPA)
In accordance with the Data Protection Act of 2012 (Act 843), you have the right to:
- Access your personal data held by us.
- Request the correction or updating of your information.
- Withdraw consent for marketing communications.
- Request deletion of your data where applicable.
To exercise these rights or for further inquiries regarding your data privacy rights under Ghanaian law, please contact us through the provided channels.
This document is subject to updates; please review periodically.
